A MESSAGE TO OUR GUESTS & TRAVEL TRADE PARTNERS
As we continue to confront the complexities of COVID-19, our way of life has shifted significantly in the last few months. And, despite the negative impacts, we remain deeply motivated by the diverse ways in which people across the world adapt and support each other. For the time being, we would like to update you on the new health and hygiene initiatives that we have developed to give guests peace of mind about future stays and the extra flexibility that we offer with all new reservations so that you can book with confidence.
Revised Postponement Policy
Until further notice, any existing bookings travelling during the period 10 May to 20 December 2020 can be postponed up until 30 March 2022, subject to availability. Except for the 2021 festive season (20 December 2021 to 05 January 2022 which may attract a surcharge), postponed bookings are not subject to seasonality or inflation-related surcharges. All postponed bookings will, however, be subject to any concession fee surcharges as imposed by the relevant authorities..
Revised Cancellation Policy
Until further notice, our cancellation policy will be amended as follows:
FIT’s: Full payment required at least 14 days prior to arrival
If cancelled 14 days or less prior to arrival 90% cancellation fee
Group’s: Full payment required at least 30 days prior to arrival
If cancelled 30 days or less prior to arrival 90% cancellation fee
EU Trade Partner Concession on Cancellations
If your booking originates from the United Kingdom or European Agent, currently governed by the 1992 Package Travel Regulations, the following applies: We would prefer all bookings to be postponed as per above. If you have already paid the booking, we will hold this credit towards the future travel of that client, or any other client from your company. It is an open credit to your company.
Standard Cancellation Policy for Postponed Bookings
For all postponed bookings, our standard cancellation policy will apply for the new chosen dates of travel.
Until further notice, we will be extending our 2020 rates for bookings made now for travel anytime in 2021.
Employee Wage Relief Initiative
Our team members and the communities they look after rely on visitors travelling to our lodges for their livelihoods. During these days of the extreme pandemic, as tourists are unable to fly, all of these individuals would have little to no money.
We have created an initiative that provides you with a platform to support our team, thus rewarding you as a benefactor.
Our vouchers gives you the chance to prepay your travel at a really low rate it one of our safari lodges. The certificate instead allows you to visit our lodges at any point within 15 months from the date of purchase. With the borders closed and in order to make the cheaper cost feasible, we have marginally modified our offering and thus only offered it to the domestic market. Once we've phased out these vouchers, we'll re-create a similar option for the global market.
COVID 19 Employee Relief Voucher